Terms and Conditions of WillowWisp Pet Emporium

Introduction

Welcome to WillowWisp Pet Emporium. These Terms and Conditions govern your use of our website, the purchase of products, and the use of services provided by WillowWisp Pet Emporium. By accessing or using our online platform, you agree to be bound by these Terms and Conditions in full. If you disagree with any part of these Terms and Conditions, please do not use our service.

1. Definitions

2. Use of Our Site

You must be at least 18 years of age to use our online platform and purchase products or services. By using our site, you warrant that you are at least 18 years of age. You agree to use our online platform only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of our site. Prohibited behavior includes harassing or causing distress or inconvenience to any other user, transmitting obscene or offensive content, or disrupting the normal flow of dialogue within our site.

3. Products and Services

WillowWisp Pet Emporium offers a range of premium pet food and treats, pet grooming services, pet health consultations, exotic pet care products, pet adoption support, and various accessories and toys for dogs, cats, birds, and small mammals. All descriptions of products or services are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product or service at any time.

4. Pricing and Payments

All prices for products and services are listed in GBP (£) and are inclusive of VAT where applicable, unless otherwise stated. We reserve the right to change prices at any time without prior notice. Payment for all products and services must be made in full at the time of purchase through the payment methods specified on our online platform. We are not responsible for any additional charges that may be imposed by your bank or payment service provider.

5. Order Acceptance and Cancellation

Your order constitutes an offer to us to buy a product or service. All orders are subject to acceptance by us, and we will confirm such acceptance by sending you an email that confirms that the product has been dispatched or the service booked. We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.

6. Shipping and Delivery

Delivery times are estimates and not guaranteed. We are not liable for any delays in delivery due to circumstances beyond our control. Risk of loss and damage of products passes to you upon delivery. Please ensure that you provide accurate and complete delivery information.

7. Returns and Refunds

Our return and refund policy are detailed separately on our online platform. Please review this policy for information regarding product returns, exchanges, and refunds. Certain products, such as perishable items or custom-made goods, may not be eligible for return or refund.

8. User Accounts

If you create an account on our online platform, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password. We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.

9. Intellectual Property

All content included on our online platform, such as text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of WillowWisp Pet Emporium or its content suppliers and protected by United Kingdom and international copyright laws. The compilation of all content on this site is the exclusive property of WillowWisp Pet Emporium.

10. Limitation of Liability

WillowWisp Pet Emporium will not be liable for any indirect, incidental, punitive, special, or consequential damages arising from the use of, or inability to use, our online platform, products, or services. Our total liability for any claim arising out of or relating to these Terms or the use of our services, regardless of the form of the action, will not exceed the amount paid by you for the product or service in question.

11. Indemnification

You agree to indemnify, defend, and hold harmless WillowWisp Pet Emporium, its directors, officers, employees, consultants, agents, and affiliates, from any and all third-party claims, liability, damages, and/or costs (including, but not limited to, legal fees) arising from your use of our online platform or your breach of these Terms and Conditions.

12. Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. You agree that any dispute arising from or related to the use of our online platform, products, or services will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to Terms and Conditions

We reserve the right to amend these Terms and Conditions at any time. Any changes will be posted on this page, and your continued use of our online platform after such changes constitutes your acceptance of the new Terms and Conditions. It is your responsibility to check this page periodically for updates.

14. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us at: